After talking about the numbers, let’s move to reality. “Human Factors,” such a convoluted term, was created in the days of political correctness to cover up lack of professionalism, laziness, lack of training, weak control and poor order. About 15 years ago I have luck to visit a small port near the heart of the Norwegian maritime industry - Bergen. Small, working with supply vessels for oil rigs. But a lot of ship calls. Short stops, variety of cargo, rough weather and constant time pressure. Then KPIs were in vogue and the port company chose only one...